If you’re not happy, we’re not happy, so let’s make the best of it and have happy returns. . .


We're confident you'll fall in love with our furniture and home accessories but if — for any reason — you need to return your order, here's what you need to know
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If you’re not 100% happy with your order once you receive it, you can send it back and we will give you a full refund as long as the item is returned in the same condition in which it arrived. 

Returning furniture

If a delivery team has to come back to pick up your items, we have to apply a charge to cover collection and re-stocking costs.

If you've had the item for fewer than 14 days, and change your mind – this is absolutely fine, just notify us within this time-frame and we will arrange for the item(s) to be collected.

Please keep the item unused and, if possible, in its original packaging for collection by our drivers. 

Our delivery team will contact you to arrange for the collection to be made, usually within 7 days.

As soon as we receive the item of furniture back into our warehouse and it has been fully inspected we will process your refund within 14 days.

Collection and re-stocking charges

Heavy items requiring a 2 man team – £90.00
(This includes dining tables, dining chairs, dining sets, sofas, chests of drawers and armchairs)

Medium weight items requiring 1 man – £60.00
(This includes ottomans, coffee tables, footstools, side tables, bedside tables and console tables)

All delivery and collection charges are non-refundable as our delivery firm will charge us to deliver your item and to collect it again.

Home accessories returns

For all home accessories we ask that you return the item to us within 14 days, in the same condition that it was delivered and in its original packaging for a full refund or replacement.

Damaged or faulty items

All our furniture is quality checked, so faulty items are very rare, but if you think your item may be damaged or faulty in some way, let the delivery driver know immediately, then inform us in writing within 24 hours.

Please send us detailed photos of your concern, so we can investigate this straight away and we will make every effort to replace the item or issue a refund.

Please note that we cannot accept any responsibility for faults reported after the Proof of Delivery note has been signed.

Cancellations

We understand that on the rare occasion an order may need to be cancelled due to unforeseen circumstances. We are happy to cancel orders up until the date that your order is ready for delivery and will issue a full refund within 10 days.

If you do need to cancel an order please contact us as soon as possible or at least 48 hours prior to your agreed delivery date to avoid a cancellation fee of £60. 

Exchanges

We are happy to arrange for exchanges if the replacement item(s) are in stock, however we require a new order to be placed and paid for before booking in delivery and collection. 

In this case, you would not have to pay a returns charge but our normal delivery charge (£30-£60) would apply. 

We will then refund you for your unwanted furniture within 14 days of the item(s) being checked back into our warehouse. 

If you want to exchange and the items you prefer are out of stock, we would need to collect your unwanted goods (returns fee would apply) and charge a redelivery fee when you place your order for the new items, which will be delivered as soon as they come back into stock.

Any questions?

Call us on 01403 752245 or email: contact@laresidenceinteriors.co.uk

We'd also love to hear from you if you would like to give us any feedback to help us improve your future online shopping experience. 

 

 

 



What our customers say

Read our independent reviews

13th May
"Amazing service, highly recommend"

"Amazing service, highly recommend. Very happy"

Claire
11th May
"Fantastic service, thank you"

"Fantastic service, thank you"

Meg
11th May
"Excellent Service"

"Excellent service. Many thanks."

Morag
3rd May
"Friendly and professional - thank you."

"Delivery and assembly services was friendly and professional - thank you."

Charles
27th April
"Very helpful and friendly"

"Very helpful and friendly"

Tracey
20th April
"Very satisfied by the goods."

"Very satisfied by the delivery and the goods."

Susan
14th April
"The most beautiful table!"

"The most beautiful table!"

Lisa
13th April
"Beautiful footstool"

"Beautiful footstool, delivered with plenty of advance warning and tracking by the courier company. Very happy with the product , service & delivery "

Anne
13th April
"Table is fantastic Delivery guys were excellent 👌 "

"Table is fantastic Delivery guys were excellent 👌 "

Gemma
9th April
"Excellent service again from laresidence interiors"

"Excellent
service again from laresidence interiors will reccomend them & two very polite guys who made the delivery a credit to their company ."

Diane
8th April
"Fantastic service"

"Fantastic service"

Karen
29th March
"Outstanding customer service."

"Outstanding
customer service. Delivery company are incredibly patient and careful."

Deborah
24th March
"Very professional service,"

"Very
professional service, such pleasant delivery chaps who took great care and
their time to explain everything. "

Diane
21st March
"Friendly, polite and efficient service! Top job!"

"Friendly, polite and efficient service! Top job!"

Tom
24th March
"Excellent service from start to finish "

"Excellent
service from start to finish & very good quality product. Highly
recommend! "

Deborah
22nd March
"Friendly, polite and efficient service! Top job!"

"Friendly,
polite and efficient service! Top job!"

Tom
21st March
"Delivery was very professional "

"Delivery
was very professional "

Bernadette
18th March
"First class delivery from very polite men…my table and chairs are just amazing x"

"First
class delivery from very polite men…my table and chairs are just amazing
x"

Karen
15th March
"Fabulous table the quality is just perfect "

"Fabulous
table the quality is just perfect "

Frances
15th March
"Brilliant tracking system"

"Brilliant
tracking system, efficient and friendly service from the team that
delivered."

Carole
9th March
"Excellent service and tracking "

"Excellent
service and tracking "

Angela
7th March
"Amazing to deal with."

"Amazing
to deal with. Fantastic operator including the delivery guys. Big shout out
to them as well"

Paul
7th March
"Great service and the furniture looks lovely"

"Great
service and the furniture looks lovely"

Jenny
7th March
"Very efficient and helpful staff"

"Very
efficient and helpful staff"

John
3rd March
"excellent service and very nice guys!"

"excellent service and very nice guys!"

Emily
3rd March 22
"Excellent customer care, delivery and item. Great table.

"Excellent
customer care, delivery and item. Great table. "

Julie
2nd March 22
"Excellent service from time of order to delivery."

"Excellent service from time of order to delivery."

Lyn
2nd March 22
"Thrilled with the quality of the furniture

"Thrilled with the quality of the furniture and the friendly, helpful and efficient service we received."

Carol
1st March 22
"I am delighted with the chairs and excellent delivery."

"I am delighted with the chairs and excellent delivery."

Jean
1st March 22
"From ordering to delivery - a superb experience

"From ordering to delivery - a superb experience and we LOVE our chairs - thank you! "

Alison
25th Feb 22
"One hundred percent from time of placing order to delivery ."

"One hundred percent from time of placing order to delivery ."

Roy
7th Feb 22
"You don't get service like this anymore!

"You don't get service like this anymore! Thank you guys "

Lewis
2nd Feb 22
"Very happy with the transaction and the beautiful piece of furniture delivered.

"Very happy with the transaction and the beautiful piece of furniture delivered. I had 2 helpful and pleasant conversations with Sue about the item and subsequent delivery. The item was exactly as described and had a very minor area of damage which had been fully described and images sent to me before ordering and for which a very generous discount was applied. Well deserved star rating."

Jackie

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