RETURNS & EXCHANGES

Simple returns,
peace of mind.

Your chosen piece should feel right at home. If you change your mind, we’re here to help with your return, from the moment it arrives.

La Residence Interiors furniture returns team

At your delivery

Return furniture with the team

Changed your mind?

Notify us within 14 days for furniture

Here to help

Speak to our friendly Surrey team

Coco on a blue upholstered ottoman in a furnished living room

Furniture returns

At the time of delivery

If it isn’t quite right, simply send it back with our delivery team at no extra charge for a full refund. No questions asked.

After delivery

Let us know within 14 days if you change your mind. A collection charge will apply, please see the charges below for more information. Keep your furniture unused and, where possible, in its original packaging.

Collection and refund

Our delivery partner will arrange collection, usually within 7 days. Once your furniture is back at our warehouse and has been inspected, we’ll process your refund within 14 days.

Collection charges at a glance

Collection type Furniture Charge
Two-person team Dining tables, dining chairs, dining sets, sofas, chests of drawers and armchairs £90
One-person team Ottomans, coffee tables, footstools, side tables, bedside tables and console tables £60

Charges cover collection and re-stocking. Delivery and collection charges are non-refundable.

Glass candle holders and accessories on a styled dining table

Home accessories returns

Please return home accessories within 14 days, in the same condition they arrived and in their original packaging, for a full refund or exchange.

You’ll need to cover the cost of returning your items.

A little more information

What if my item is damaged or faulty?

All our furniture is quality checked, so faulty items are very rare, but if you think your item may be damaged or faulty in some way, let the delivery driver know immediately, then inform us in writing within 24 hours.

Please send us detailed photos of your concern, so we can investigate this straight away and we will make every effort to replace the item or issue a refund.

Please note that we cannot accept any responsibility for faults reported after the Proof of Delivery note has been signed.

Can I exchange my furniture?

We are happy to arrange for exchanges if the replacement item(s) are in stock, however we require a new order to be placed and paid for before booking in delivery and collection.

In this case, you would not have to pay a returns charge but our normal delivery charge would apply. (England £40, Wales & Scottish mainland £70 & Ireland £90.)

 We will then refund you for your unwanted furniture within 14 days of the item(s) being checked back into our warehouse.

If you want to exchange and the items you prefer are out of stock, we would need to collect your unwanted goods (a returns fee would apply) and charge a redelivery fee when you place your order for the new items, which will be delivered as soon as they come back into stock.

Can I cancel my order?

Contact us as soon as possible if you need to cancel. We can cancel before your order is ready for delivery and refund you within 10 days. Please give at least 48 hours’ notice before your agreed delivery date to avoid a cancellation fee.

Customer reviews
Read our independent reviews
"Love the items and great service keeping me updated. Thank you Tina."
— Caroline - 29th October
"Great company. The product is of genuine good quality and the delivery times and service were excellent. Definitely recommend."
— Nick - 28th October
"Excellent as always."
— Pat - 28th October
"Delivery guys were super helpful and…
Delivery guys were super helpful and polite. My Mum is delighted with her two oak tables. Fantastic quality and speedy delivery."
— Tricia - 27th October
"A First-Class Experience at La Residence Interiors. I’m absolutely delighted with my new dining chairs! I travelled all the way from Belgium to visit the showroom and experience the quality and comfort of the chairs in person. Both the furniture and the service at La Residence are exceptional. The staff at the depot were also incredibly friendly and helpful. Overall, a fantastic experience from start to finish. I would highly recommend La Residence Interiors!"
— Karel - 27th October
"The delivery service Kevin and team are honestly the best honest and reliable I had delivery from another business from Monaghan was not bit happy with there service they provided . Kevin and team are the best delivery service I’ve had Good service and great quality furniture."
— Ann - 26th October
"Excellent quality table. Exactly what we were looking for. Fair value."
— Jason - 25th October
"Fantastic. Great experience."
— Noleen - 23rd October
"The two drivers were brilliant a credit to the company. Thrilled with dining table and chairs."
— Peter - 22nd October
"Delighted with my beautiful sideboard which was delivered today. We visited the showroom to choose this sideboard and it is every bit as lovely as I remember. Communication and delivery was excellent; the drivers carried the furniture to the room and position requested taking great care and removing their shoes as they entered the house on a rainy day. Highly recommend this company."
— Rebecca - 21st October
"The service I received was nothing but brilliant from start to end even we charged the delivery about 3 times nothing was an issue, always polite and the product is worth the price."
— Darren - 19th October
"Brunswick Rectangular Extending Weathered Oak Dining Table. I am delighted with the table! It has been a long time since I’ve seen such high-quality wood and masterful craftsmanship! The wood is exceptionally beautiful and has been finished to an outstanding standard. The table’s construction is intelligently engineered, and every single detail is executed with great quality. It exceeded my expectations—it looks even better than in the photos! My compliments to the creators and craftsmen! I wish you many more wonderful projects in the future!"
— Pavel - 17th October
"Beautiful furniture. The delivery guys were helpful, friendly, and checked every piece of furniture. The furniture is beautiful and outstanding quality."
— Avril - 15th October
"Great delivery team - very helpful."
— James - 13th October
"Armchair was exactly as expected and delivery on time and friendly. Took away packaging too!"
— Mark - 10th October
"Beautiful, good quality furniture, excellent service."
— Sean - 10th October
“Excellent quality and customer service
So happy with the quality and aesthetic of the dining room table and chairs I ordered. Also very happy with the customer service and communication which was excellent. The chairs were on back order but I was updated several times on when they were expected to arrive. Would definitely purchase more furniture in the future from La Residence Interiors.”
— Joyce - 8th October
“Very happy and the quality is great.”
— Maria - 5th October
"Although the delivery of our table was delayed to 9pm, the 2 delivery guys brought in the table with care and assembled and demonstrated it with efficiency and humour."
— Alison - 5th October
"Claremont set of draws delivered today. Not only is the unit excellent quality I was also impressed by the seamless service from order to delivery. Delivery was provided by professionals who treated my home and the product with the greatest care and respect."
— Maggie - 5th October
“Lovely armchair. Good quality and good company to buy from.”
— Alan - 5th October
“We were kept informed about the delivery and are very pleased with our chosen piece of furniture.”
— Mark - 2nd October
“Prompt delivery and very helpful operatives.”
— Stephen - 30th September
“Good service. Delivery took a long time but the table we ordered is stunning. Extremely happy.”
— Lisa - 29th September
“Straight forward service- great quality product.”
— Tracy - 27th September
“Great service, beautiful quality furniture, delivered with care."
— Julie - 24th September
“Absolutely love our new table it really looks fab in the new dining room, delivery was exceptional with care and setting it up for me! 5 ⭐️⭐️⭐️⭐️⭐️”
— Sam - 24th September
“Wow what a fantastic company. I received my long awaited table today and it didn't disappoint. Delivery date met. 2 lovely guys delivered it. Quality is beautiful. Highly recommend.”
— Caroline - 22nd September
“Excellent efficient service.”
— Nigel - 14th September
“Excellent service provided options and the final delivery of our choices more than lived up to our expectations. Our dining room table and sideboard is a welcome addition to our new home.”
— John - 11th September
“Beautiful showroom, great customer service and the delivery company was very professional and mindful of my home. Beautiful sideboard looks great.”
— Lorraine - 10th September
“I am absolutely delighted with both the purchasing experience and the quality of this ottoman. The ordering process was seamless, and I received clear tracking information and regular updates from purchase through to delivery. The delivery team were professional and courteous. They placed the ottoman in the room of my choice, unpacked it, allowed me time to inspect it, and removed all of the packaging before leaving. While this ottoman was slightly more expensive than some others I considered, the superior quality of the fabric, upholstery, and craftsmanship makes it well worth the investment. The attention to detail is evident throughout, and the finished product looks fantastic. Overall, I couldn't be happier with my purchase and would not hesitate to order from them again in the future.”
— Trish - 1st September
“The furniture purchased is fabulous the look and quality perfect! Delivery exceptional the guys were so polite.”
— Jeanus - 1st September
“Lovely products and good delivery.”
— Carole - 29th August
“Great furniture and great service
The quality of the furniture at La Residence is amazing. We were lucky enough to visit the showroom and the people there were so helpful and knowledgeable. We have bought 2 pieces from them and the delivery service is also top notch. Thank you everyone at La Residence, especially Tina!”
— Andy - 25th August
“Superb quality, service and delivery. The delivery guys went above and beyond to get the table into our house with very limited access.”
— Amanda - 21st August
“The furniture is outstanding exceptional quality. The delivery service is so professional I was amazed which at the moment is very rare. My next piece of furniture you are my first port of call, very impressed!”
— Karen - 21st August
“It was excellent.”
— Carolyn - 20th August
"Prompt and efficient service. Samples arrived promptly and follow up was made.”
— Jennifer - 16th August
“Everything we have ordered from La Residence Interiors has been exceptional and delivered with care.“
— Muriel - 15th August
"Always the same great service"
— Nick - 14th August
“On time very polite.”
— Glynis - 7th August
“Excellent service and quality of products. Very helpful and friendly staff and I have already recommended to family friends and work colleagues. I will certainly purchase from them again.”
— Janet - 6th August
“A great company to deal with. Thank you. Everything great.”
— Elizabeth - 6th August
“Consistently excellent. I am a repeat customer. Great quality of products delivered with much care.”
— Gabi - 3rd August
“Prompt sample delivery and follow up.”
— Rebecca - 3rd August
“Good communication from store and delivery company throughout and very pleased with my 2 chairs which have been purchased to compliment other items we have in situ already. Always excellent quality items and very happy with my purchase.”
— Debbie - 3rd August
“We could not be happier with both the quality of the furniture and the service provided by the delivery company who went out of their way to set up both the table and sideboard, and took away all of the packaging. Excellent from start to finish.”
— Lesley - 30th July
“Very pleased.”
— Patrick - 28th July
“Great product , amazing service.”
— Stephen - 28th July
“The furniture is of such high quality it looks superb. The delivery team are amazing so professional.”
— Karen - 28th July
“Excellent throughout the purchases to the delivery! Over the moon with all my order! Coming back for more! Thank you again!”
— Dawn - 26th July

Any questions?

Call Our Friendly Team

01403 752245
Monday - Saturday

Email Us For More Information

contact@laresidenceinteriors.co.uk

We’d also love to hear from you if you would like to give us any feedback to help us improve your future online shopping experience.

Belvedere oak dining table with upholstered dining chairs and bench

The La Residence Interiors Difference

Exclusively Designed

Our furniture collection is designed exclusively by us for timeless style, made to be lived in and loved for years to come.

10 Year Guarantee

Every piece of furniture is crafted from the finest materials and backed by our 10 year guarantee.

Surrey Showroom

Visit our beautiful showroom in Surrey to experience our collection in person and speak to our friendly and knowledgeable team.

Trustpilot Reviews

Rated 4.9 excellent on Trustpilot from hundreds of happy customers.