Returns page
RETURNS & EXCHANGES
Simple returns,
peace of mind.
Your chosen piece should feel right at home. If you change your mind, we’re here to help with your return, from the moment it arrives.

At your delivery
Return furniture with the team
Changed your mind?
Notify us within 14 days for furniture
Here to help
Speak to our friendly Surrey team

Furniture returns
At the time of delivery
If it isn’t quite right, simply send it back with our delivery team at no extra charge for a full refund. No questions asked.
After delivery
Let us know within 14 days if you change your mind. A collection charge will apply, please see the charges below for more information. Keep your furniture unused and, where possible, in its original packaging.
Collection and refund
Our delivery partner will arrange collection, usually within 7 days. Once your furniture is back at our warehouse and has been inspected, we’ll process your refund within 14 days.
Collection charges at a glance
| Collection type | Furniture | Charge |
|---|---|---|
| Two-person team | Dining tables, dining chairs, dining sets, sofas, chests of drawers and armchairs | £90 |
| One-person team | Ottomans, coffee tables, footstools, side tables, bedside tables and console tables | £60 |
Charges cover collection and re-stocking. Delivery and collection charges are non-refundable.

Home accessories returns
Please return home accessories within 14 days, in the same condition they arrived and in their original packaging, for a full refund or exchange.
You’ll need to cover the cost of returning your items.
A little more information
What if my item is damaged or faulty?
All our furniture is quality checked, so faulty items are very rare, but if you think your item may be damaged or faulty in some way, let the delivery driver know immediately, then inform us in writing within 24 hours.
Please send us detailed photos of your concern, so we can investigate this straight away and we will make every effort to replace the item or issue a refund.
Please note that we cannot accept any responsibility for faults reported after the Proof of Delivery note has been signed.
Can I exchange my furniture?
We are happy to arrange for exchanges if the replacement item(s) are in stock, however we require a new order to be placed and paid for before booking in delivery and collection.
In this case, you would not have to pay a returns charge but our normal delivery charge would apply. (England £40, Wales & Scottish mainland £70 & Ireland £90.)
We will then refund you for your unwanted furniture within 14 days of the item(s) being checked back into our warehouse.
If you want to exchange and the items you prefer are out of stock, we would need to collect your unwanted goods (a returns fee would apply) and charge a redelivery fee when you place your order for the new items, which will be delivered as soon as they come back into stock.
Can I cancel my order?
Contact us as soon as possible if you need to cancel. We can cancel before your order is ready for delivery and refund you within 10 days. Please give at least 48 hours’ notice before your agreed delivery date to avoid a cancellation fee.
"Love the items and great service keeping me updated. Thank you Tina."
"Great company. The product is of genuine good quality and the delivery times and service were excellent. Definitely recommend."
"Excellent as always."
"Delivery guys were super helpful and…
Delivery guys were super helpful and polite. My Mum is delighted with her two oak tables. Fantastic quality and speedy delivery."
"A First-Class Experience at La Residence Interiors. I’m absolutely delighted with my new dining chairs! I travelled all the way from Belgium to visit the showroom and experience the quality and comfort of the chairs in person. Both the furniture and the service at La Residence are exceptional. The staff at the depot were also incredibly friendly and helpful. Overall, a fantastic experience from start to finish. I would highly recommend La Residence Interiors!"
"The delivery service Kevin and team are honestly the best honest and reliable I had delivery from another business from Monaghan was not bit happy with there service they provided . Kevin and team are the best delivery service I’ve had Good service and great quality furniture."
"Excellent quality table. Exactly what we were looking for. Fair value."
"Fantastic. Great experience."
"The two drivers were brilliant a credit to the company. Thrilled with dining table and chairs."
"Delighted with my beautiful sideboard which was delivered today. We visited the showroom to choose this sideboard and it is every bit as lovely as I remember. Communication and delivery was excellent; the drivers carried the furniture to the room and position requested taking great care and removing their shoes as they entered the house on a rainy day. Highly recommend this company."
"The service I received was nothing but brilliant from start to end even we charged the delivery about 3 times nothing was an issue, always polite and the product is worth the price."
"Brunswick Rectangular Extending Weathered Oak Dining Table. I am delighted with the table! It has been a long time since I’ve seen such high-quality wood and masterful craftsmanship! The wood is exceptionally beautiful and has been finished to an outstanding standard. The table’s construction is intelligently engineered, and every single detail is executed with great quality. It exceeded my expectations—it looks even better than in the photos! My compliments to the creators and craftsmen! I wish you many more wonderful projects in the future!"
"Beautiful furniture. The delivery guys were helpful, friendly, and checked every piece of furniture. The furniture is beautiful and outstanding quality."
"Great delivery team - very helpful."
"Armchair was exactly as expected and delivery on time and friendly. Took away packaging too!"
"Beautiful, good quality furniture, excellent service."
“Excellent quality and customer service
So happy with the quality and aesthetic of the dining room table and chairs I ordered. Also very happy with the customer service and communication which was excellent. The chairs were on back order but I was updated several times on when they were expected to arrive. Would definitely purchase more furniture in the future from La Residence Interiors.”
“Very happy and the quality is great.”
"Although the delivery of our table was delayed to 9pm, the 2 delivery guys brought in the table with care and assembled and demonstrated it with efficiency and humour."
"Claremont set of draws delivered today. Not only is the unit excellent quality I was also impressed by the seamless service from order to delivery. Delivery was provided by professionals who treated my home and the product with the greatest care and respect."
“Lovely armchair. Good quality and good company to buy from.”
“We were kept informed about the delivery and are very pleased with our chosen piece of furniture.”
“Prompt delivery and very helpful operatives.”
“Good service. Delivery took a long time but the table we ordered is stunning. Extremely happy.”
“Straight forward service- great quality product.”
“Great service, beautiful quality furniture, delivered with care."
“Absolutely love our new table it really looks fab in the new dining room, delivery was exceptional with care and setting it up for me! 5 ⭐️⭐️⭐️⭐️⭐️”
“Wow what a fantastic company. I received my long awaited table today and it didn't disappoint. Delivery date met. 2 lovely guys delivered it. Quality is beautiful. Highly recommend.”
“Excellent efficient service.”
“Excellent service provided options and the final delivery of our choices more than lived up to our expectations. Our dining room table and sideboard is a welcome addition to our new home.”
“Beautiful showroom, great customer service and the delivery company was very professional and mindful of my home. Beautiful sideboard looks great.”
“I am absolutely delighted with both the purchasing experience and the quality of this ottoman. The ordering process was seamless, and I received clear tracking information and regular updates from purchase through to delivery. The delivery team were professional and courteous. They placed the ottoman in the room of my choice, unpacked it, allowed me time to inspect it, and removed all of the packaging before leaving. While this ottoman was slightly more expensive than some others I considered, the superior quality of the fabric, upholstery, and craftsmanship makes it well worth the investment. The attention to detail is evident throughout, and the finished product looks fantastic. Overall, I couldn't be happier with my purchase and would not hesitate to order from them again in the future.”
“The furniture purchased is fabulous the look and quality perfect! Delivery exceptional the guys were so polite.”
“Lovely products and good delivery.”
“Great furniture and great service
The quality of the furniture at La Residence is amazing. We were lucky enough to visit the showroom and the people there were so helpful and knowledgeable. We have bought 2 pieces from them and the delivery service is also top notch. Thank you everyone at La Residence, especially Tina!”
“Superb quality, service and delivery. The delivery guys went above and beyond to get the table into our house with very limited access.”
“The furniture is outstanding exceptional quality. The delivery service is so professional I was amazed which at the moment is very rare. My next piece of furniture you are my first port of call, very impressed!”
“It was excellent.”
"Prompt and efficient service. Samples arrived promptly and follow up was made.”
“Everything we have ordered from La Residence Interiors has been exceptional and delivered with care.“
"Always the same great service"
“On time very polite.”
“Excellent service and quality of products. Very helpful and friendly staff and I have already recommended to family friends and work colleagues. I will certainly purchase from them again.”
“A great company to deal with. Thank you. Everything great.”
“Consistently excellent. I am a repeat customer. Great quality of products delivered with much care.”
“Prompt sample delivery and follow up.”
“Good communication from store and delivery company throughout and very pleased with my 2 chairs which have been purchased to compliment other items we have in situ already. Always excellent quality items and very happy with my purchase.”
“We could not be happier with both the quality of the furniture and the service provided by the delivery company who went out of their way to set up both the table and sideboard, and took away all of the packaging. Excellent from start to finish.”
“Very pleased.”
“Great product , amazing service.”
“The furniture is of such high quality it looks superb. The delivery team are amazing so professional.”
“Excellent throughout the purchases to the delivery! Over the moon with all my order! Coming back for more! Thank you again!”
Any questions?
Call Our Friendly Team
01403 752245
Monday - Saturday
Email Us For More Information
We’d also love to hear from you if you would like to give us any feedback to help us improve your future online shopping experience.

The La Residence Interiors Difference
Exclusively Designed
Our furniture collection is designed exclusively by us for timeless style, made to be lived in and loved for years to come.

10 Year Guarantee
Every piece of furniture is crafted from the finest materials and backed by our 10 year guarantee.


