Where do you deliver?

We deliver to all of England and Wales.

We deliver to Scotland for an extra surcharge of £30.00. We also deliver to Northern Ireland, please contact us for a customised quote.

 

How long does delivery take?

If the item is in stock please allow 7-10 days for delivery. Deliveries to Scotland and Northern Ireland may take a little longer. Please contact us prior to ordering and we can advise accordingly.

 

What if the item isn’t in stock?

Occasionally we may run out of our very popular items in which case there will be a short wait. If the item of interest isn’t in stock we will inform you immediately and let you know when we will be expecting the item back.

 

How much is delivery?

Standard delivery to England and Wales is £30.00 per order. For Scotland there is an extra surcharge of £30.00 . For deliveries to Northern Ireland, please contact us for a customised quote.

All accessories orders are £5.95 and are sent via royal mail.

 

Do you deliver overseas?

Our preferred delivery firm do not ship overseas. However, if you do live overseas and would like to place an order we are happy to liaise with your shipper to arrange this. Please contact us with your requirements.

 

Do you deliver on Saturdays?

Unfortunately our delivery firm do not offer Saturday deliveries.

 

Can I specify a time for my delivery?

Our delivery team are very flexible; they will call you to arrange a mutually convenient day and time to make your delivery.

 

Will the furniture arrive fully assembled?

As all of our furniture is handmade there is no need to assemble it yourself, except our dining tables, which all come in 2 boxes. These are very simple to put together and simply require 2 people to put the bolts together to secure the table top onto the pedestal. Please contact us for a full list of instructions on how to assemble these.

 

Are you able to assemble a dining table for me?

If you need assistance then our Delivery team are more than happy to put our dining tables together for you, there is an extra cost for this service of £30.00.

 

What happens once I have placed my order online?

As soon as you’ve placed your order online you will receive a receipt from us to confirm your order. If the item is in stock we will instruct our delivery firm immediately, who will then send you a text message within 5 working days to inform you that they have your order. They will then call you 24-48 hours before they plan to deliver to your area. Once this has been confirmed they will give you a suitable time slot in order to make your delivery to you. If the item you’ve ordered is not in stock we will inform you in due course as to the expected delivery date.

 

Can I order over the phone?

Yes of course, please call our office on 01403-752245 and we would be more than happy to assist.

 

How can I pay?

We accept all major credit cards, expect Amex / American Express. Or you can pay by bank transfer straight to our bank account.

 

Upon taking delivery, I notice my item is damaged - What do I do?

 All our furniture is quality checked before it leaves our factory, so this is very rare, but if you think your item may be damaged in some way you must let the delivery driver know, then inform us in writing within 24 hours. Please send us detailed photos of your concern and we will investigate this straight away and will make every effort to replace the item of concern if needed.

 

What is your returns policy?

Please click here to see our Return Policy for full information.

 

 Do you have a catalogue you can send me?

As we are an online company all our products are on our website only.

 

Do you have a Showroom?

Yes, we have a small showroom located in Surrey, please see our showroom page for further details.

 

Are all your products displayed in your showroom?

We try to display most of our products in our showroom for you to view, but please specify exactly what you’d like to see when booking an appointment just so we can make sure the item is on display.

 

Is your showroom open every day?

As we an online business we only open by pre-arranged appointment only, we are very flexible, so please do contact us should you wish to make an appointment. Please note we do need at least 24 hours notice when booking appointments.

 

Can you send me fabric samples?

Yes we can send you swatches of our fabric, so please contact us to request these.

 

Are you able to offer a Trade discount to Interior Designers?

Please contact us to find out more about our terms.

 

Can you re-upholster items?

All our chairs and ottomans come already upholstered in our 100% Belgian linen. If you would like to have you items re-upholstered it can easily be done by a professional upholsterer. However we do not offer this service at present.