Do you make bespoke items?
We do not make our furniture in any other sizes other than stated on the website. The main reason for this is that we have to order in large quantities from our factory so at present this is not a service that we offer.
Where do you deliver?
We deliver to all of England for £40 per order, Wales and Scotland is £70 per order and Ireland is £90 per order.
Please see our delivery page for more information on our delivery services.
What if the item isn’t in stock?
Occasionally we may run out of our very popular items in which case there will be a short wait. If the item of interest isn’t in stock, we will usually state an expected delivery date on our website, enabling you to pre-order. In some cases, while a new consignment is being arranged, we will state "Back soon”. In this scenario, you can sign up for an email alert to let you know when the product is on its way and available to pre-order.
Will the furniture arrive fully assembled?
Larger items of furniture that are delivered in two or more parts for ease of transport will be assembled by our specialist delivery crew. Our dining tables, for example, come in two parts, a top and a base, which are then screwed together. This service is included in the delivery charge.
What happens once I have placed my order online?
As soon as you’ve placed your order online you will receive a receipt via email from us to confirm your order. For in stock items delivery is normally between 7-14 workings days. For Wales, Scotland and Ireland please allow 21 working days. Your delivery date will be advised via text & email. If the item you’ve ordered is not in stock we will inform you as to the expected delivery date.
How can I pay?
We accept all major credit cards. Or you can pay by bank transfer straight to our bank account.
Do you offer credit terms?
We regret that we are currently unable to offer credit terms on purchases, although it is something we are looking at introducing in the future.
Upon taking delivery, I notice my item is damaged – what do I do?
All our furniture is quality checked before it leaves our factory, so this is very rare, but if you think your item may be damaged in some way, please let the delivery driver know before signing the Proof of Delivery form. Notify us of the damage in writing within 24 hours, sending detailed photos so that we can investigate your concerns as soon as possible. We will make every effort to replace the item if needed. For more information, please see our Returns page.
What is your returns policy?
Please see our Return Policy for full information.
Do you have a catalogue you can send me?
As we are an online company all our products are on our website only.
Do you have a showroom?
Yes, we have a showroom located in Surrey, please see our Showroom page for further details.
Are all your products displayed in your showroom?
We try to display all of our products in our showroom for you to view, but if you are travelling from far away please do call us prior to this and we can confirm if the item of interest if on display.
Is your showroom open every day?
Our showroom is open Monday - Friday from 9:30am – 4:30pm and Saturday 10:00am – 4:00pm. We are closed on Sundays and bank holidays.
Can you send me fabric and wood samples?
Yes we can, these can be seen and ordered through the fabric samples and wood samples page on our website.
Is there a trade discount for interior designers?
No, unfortunately we don't offer any discounts for trade at the moment.
Can you re-upholster items?
All our chairs and ottomans come already upholstered in our 100% Belgian linen. If you would like to have you items re-upholstered it can easily be done by a professional upholsterer. However we do not offer this service at present.