Privacy policy

Privacy Policy

La Residence Interiors Limited

Last updated: 23 October 2026

1. Purpose of this Privacy Policy

1.1 This Privacy Policy explains how La Residence Interiors Limited ("La Residence Interiors", "we", "us" or "our") collects, uses, stores and protects your personal data.

It applies when you:

  • Visit or use our website.

  • Purchase furniture, accessories or other products.

  • Order fabric or wood samples.

  • Place an order by telephone, email or in our showroom.

  • Contact us about products, deliveries, returns, exchanges or refunds.

  • Subscribe to our marketing communications.

  • Interact with us through social media.

  • Apply for a trade account.

  • Participate in competitions, surveys or product reviews.

It also explains how we process customer transaction information through our internal business, accounting and financial reconciliation systems.

Please read this policy alongside any additional privacy information provided when we collect your personal data.

2. Data Controller and Contact Details

2.1 The data controller responsible for your personal information is:

La Residence Interiors Limited

Unit 15 and 16 Alfold Business Centre
Loxwood Road
Alfold
Surrey
GU6 8HP
United Kingdom

Email: contact@laresidenceinteriors.co.uk
Telephone: 01403 752245
Website: https://www.laresidenceinteriors.co.uk

VAT Number: 204 5179 31

For privacy-related questions, requests to exercise your data protection rights or concerns about how your information is handled, please contact us using the details above and mark your enquiry for the attention of the Data Privacy Manager.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Website: https://ico.org.uk

We would appreciate the opportunity to address your concerns before you contact the ICO.

3. Changes to Our Privacy Policy

3.1 This Privacy Policy was last updated on 23 October 2026.

We may update it periodically to reflect changes in our business operations, technology, service providers or applicable legal requirements.

The latest version will be available on our website.

We encourage you to keep your personal information accurate and inform us when your contact details change.

Where a change materially affects how we use your personal data, we will provide additional information or notification where required by law.

4. When We Collect Personal Data

4.1 We may collect personal information when:

  • You make an online purchase.

  • You purchase products in our showroom or by telephone.

  • You order product samples.

  • You create an account or apply for a trade account.

  • You contact us about an order, delivery, return, exchange or refund.

  • You sign up for newsletters or marketing communications.

  • You interact with our social media accounts.

  • You enter competitions or complete surveys.

  • You submit product reviews or feedback.

  • You browse our website, where technical information may be collected through cookies and similar technologies.

  • You communicate with our customer service team.

  • Information is provided by payment processors, delivery providers or other service providers involved in fulfilling your order.

  • We obtain information from lawful public sources or third parties where permitted.

Some information is collected directly from you. Other information is generated when you interact with our website or when we administer your orders and transactions.

5. Personal Data We Collect

5.1 Personal data means information relating to an identified or identifiable individual.

We may process the following categories of information.

Identity Data

Your name, title and other information needed to identify you.

Contact Data

Your billing address, delivery address, email address, telephone number and relevant contact details.

Financial Data

Information necessary to administer payments, refunds and financial transactions. Payment card information may be handled by authorised payment service providers.

Transaction Data

Details of products purchased, order references, order dates, amounts paid, delivery charges, discounts, VAT, refunds, exchanges, payment status and relevant accounting records.

Profile Data

Purchase history, product preferences, customer feedback, interests and survey responses.

Technical Data

Internet Protocol (IP) address, browser type, operating system, device information, time zone, website referral information and other technical information collected when you use our website.

Usage Data

Information about how visitors interact with our website, including pages visited and browsing activity.

Marketing and Communications Data

Your marketing preferences, communication choices and records of relevant communications.

Customer Service Data

Information provided when you contact us about enquiries, complaints, deliveries, product defects, returns, refunds or exchanges.

Financial Reconciliation Data

Information required to verify the accuracy of sales and accounting records, including Shopify order identifiers, QuickBooks transaction references, financial amounts, VAT details, refunds, exchanges, transaction dates and supporting reconciliation evidence.

We may also use aggregated or anonymised information for business analysis and reporting. Where information can still identify an individual, we treat it as personal data.

We do not intentionally request special-category personal data or criminal-offence information through our ordinary sales processes. If such information is provided to us, we will handle it in accordance with applicable law.

6. How and Why We Use Your Personal Data

6.1 We process personal information only where we have an appropriate lawful basis under applicable data protection legislation.

Depending on the activity, this may include:

  • Performance of a contract: To process orders, deliver products and administer purchases, returns and refunds.

  • Legitimate interests: To operate our business, maintain accurate records, improve customer service, protect our systems and investigate discrepancies, where those interests are not overridden by your rights.

  • Legal obligations: To comply with accounting, taxation, consumer protection and other legal requirements.

  • Consent: Where required for particular marketing activities or the use of certain cookies and similar technologies.

6.2 Orders and Customer Service

We use personal information to:

  • Process and fulfil purchases.

  • Arrange deliveries.

  • Provide product samples.

  • Respond to customer enquiries.

  • Manage product guarantees.

  • Process returns, exchanges and refunds.

  • Investigate complaints or product defects.

  • Maintain relevant customer service records.

6.3 Payments and Fraud Prevention

We process relevant transaction information to administer payments, verify transactions, issue refunds, investigate payment discrepancies and protect against fraud.

Payment processing may involve authorised third-party payment service providers.

6.4 Financial Administration and Reconciliation

We process order and transaction information to maintain accurate business and accounting records.

This includes comparing information held in our Shopify e-commerce platform with records in QuickBooks Online and other authorised business systems.

We may use an internally developed financial reconciliation application known as LRI Finance.

The application is intended to assist with:

  • Verifying sales and payment records.

  • Reconciling customer refunds and exchanges.

  • Comparing transaction amounts, including delivery charges and VAT.

  • Identifying missing or duplicated accounting transactions.

  • Investigating financial discrepancies.

  • Reviewing accounting adjustments.

  • Producing internal financial reconciliation and audit reports.

Information used for these purposes may include customer and order references, transaction dates, product details, financial amounts, tax information and associated accounting evidence.

This processing is undertaken where necessary for our legitimate interests in maintaining accurate business records, fulfilling contractual obligations and complying with applicable accounting and tax requirements.

LRI Finance is an internal business application and is not offered to customers as a public service.

Access to financial reconciliation information is restricted to authorised personnel.

Financial discrepancies and accounting corrections remain subject to appropriate internal review.

6.5 Marketing and Communications

We may use your information to provide information about products, offers and services where permitted by law.

You may opt out of marketing communications at any time using the unsubscribe facility in our emails or by contacting us.

Where consent is required, we will obtain it before sending the relevant communications.

6.6 Website Improvement and Analytics

We may use website activity, technical information and analytics to understand how visitors use our website, improve its performance and develop our products and services.

Where required, we obtain consent before using non-essential cookies or similar technologies.

6.7 Security and Legal Compliance

We may process information to protect our customers, staff, premises and business systems, investigate suspected fraud, maintain security and comply with applicable legal obligations.

Where CCTV operates at our premises, relevant information is processed for security and crime-prevention purposes, subject to applicable requirements.

7. Sharing Personal Data with Third Parties

7.1 We may share personal information with carefully selected service providers where necessary for our business operations.

These may include:

E-commerce and order management providers

Including Shopify and other systems used to process and administer customer orders.

Accounting and financial service providers

Including Intuit QuickBooks Online and providers supporting financial recordkeeping, payment reconciliation and accounting administration.

Payment service providers

Organisations involved in securely processing customer payments and refunds.

Delivery and fulfilment providers

Businesses responsible for transporting, storing or delivering products.

IT and technology providers

Organisations providing hosting, system maintenance, technical support, security or other business technology services.

Marketing and analytics providers

Where permitted by law and consistent with your applicable choices and consent.

Professional advisers

Including accountants, auditors, legal advisers and other professional service providers where necessary.

Regulatory and public authorities

Where disclosure is required or permitted by law.

We require service providers handling personal information on our behalf to apply appropriate confidentiality and data protection measures.

We do not sell customer personal information to advertisers.

7.2 International Data Transfers

Some technology providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps to ensure that appropriate safeguards are in place as required by applicable data protection legislation.

These may include applicable adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms.

7.3 Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, understand website performance and, where permitted, provide relevant advertising.

You can manage cookies through available website consent controls and your browser settings.

Disabling certain cookies may affect website functionality.

7.4 Changes in Processing Purpose

We will use personal information for the purposes for which it was collected, or for compatible purposes permitted by law.

If we need to use personal information for a materially different purpose, we will provide appropriate information and identify the relevant lawful basis.

8. How We Protect Your Data

8.1 We take the security of personal information seriously and use appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, loss or destruction.

Depending on the system and the information involved, these measures may include:

  • Restricted access based on business responsibilities.

  • Password protection and appropriate authentication controls.

  • Multi-factor authentication for relevant internal systems.

  • Encryption and secure communication technologies.

  • Access monitoring and audit records.

  • Secure handling of application credentials.

  • Appropriate safeguards for financial and accounting information.

  • Procedures for investigating suspected security incidents.

Access to internal financial reconciliation systems is limited to authorised users.

We also require relevant service providers to maintain appropriate security safeguards.

Although we take reasonable measures to protect information, no system can guarantee absolute security.

We maintain procedures for responding to suspected personal data breaches and will notify affected individuals or relevant regulators where legally required.

9. How Long We Keep Personal Data

9.1 We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting, tax, contractual and reporting requirements.

Retention periods depend on the nature of the information and why it is required.

For example:

  • Order information may be retained to administer purchases, deliveries, returns and guarantees.

  • Financial and accounting records may be retained to satisfy applicable statutory and tax obligations.

  • Customer service information may be retained where needed to resolve disputes or fulfil contractual obligations.

  • Marketing information is retained in accordance with applicable requirements and your communication preferences.

  • Financial reconciliation records and supporting evidence may be retained where necessary to demonstrate the accuracy of accounting records, investigate discrepancies or support audits.

In determining retention periods, we consider the type and sensitivity of information, legal requirements, business needs and the risks associated with continued retention.

When personal information is no longer required, we will securely delete or anonymise it, subject to applicable legal obligations.

10. Your Rights Over Your Personal Data

10.1 Under applicable UK data protection legislation, you may have the following rights, depending on the circumstances.

Right of access

You may request a copy of personal information we hold about you.

Right to rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to erasure

You may request deletion of personal information in circumstances where the law provides this right.

We may need to retain certain information where required for legal, accounting or other lawful purposes.

Right to restrict processing

You may ask us to restrict certain uses of your personal information in applicable circumstances.

Right to object

You may object to certain processing based on legitimate interests and to direct marketing.

Right to data portability

You may request relevant personal information in a structured, commonly used and machine-readable format where the legal requirements apply.

Right to withdraw consent

Where processing relies on consent, you may withdraw that consent at any time.

Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

10.2 Exercising Your Rights

To exercise your rights, please contact:

Data Privacy Manager
La Residence Interiors Limited
Unit 15 and 16 Alfold Business Centre
Loxwood Road
Alfold
Surrey
GU6 8HP

Email: contact@laresidenceinteriors.co.uk
Telephone: 01403 752245

We may request information necessary to verify your identity before responding.

There is normally no fee for exercising your data protection rights. However, the law permits us to charge a reasonable fee or refuse certain requests where they are manifestly unfounded or excessive.

We aim to respond to valid requests within one month, subject to any permitted extension for complex or multiple requests.

If you are dissatisfied with our response, you may contact the Information Commissioner's Office at https://ico.org.uk.

La Residence Interiors Limited
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