Just a few words about the coronavirus situation
(Updated Tuesday 24 March 2020)
Following the new measures brought in yesterday by the Government, our showroom is now temporarily closed until further notice.
We would like to reassure our customers that we are still operating, production and deliveries are still going ahead, and you can place orders online as normal. Although working from home, our team are still able to answer queries and take orders over the telephone.
As with all businesses trying to keep going in these difficult times, our priorities are our customers, staff and minimising the risk of spreading COVID-19 to protect the wider community.
We also want to be able to help you continue to live in comfort (and style) while we all adjust to spending much more time at home for the foreseeable future.
We've listed some FAQs below, but do give us a call on 01403 752245 if you need further advice, information or if we can help in any way.
Q. Can I still order?
A. Yes! You can order online or over the phone by calling us on 01403 752245. Our factory, warehouse and delivery teams continue to operate (while of course taking precautions to minimise the risk of transmission of COVID-19).
Q. What precautions are your delivery teams taking to prevent the spread of COVID-19?
Any delivery staff with symptoms of COVID-19 – or those who live in a household with someone with symptoms - have been asked not to go into work. The delivery crews are supplied with hand sanitiser to apply pre and post every visit to a customer's home and also spare pairs of gloves for use in each customer's home.
Q. Will my order arrive on time?
At the moment, our delivery services for furniture and home accessories are running as normal. If there are any changes to your delivery day or time, you will be contacted in advance.
Q. I'm self-isolating. Can I still get my delivery?
Yes. Home accessories are delivered by Hermes, who are offering contact-free delivery options in response to the coronavirus outbreak.
Our white glove delivery service for furniture, DHD, is still delivering as normal. However, please bear with us as the situation is rapidly evolving and delivery firms are working hard to introduce new safety measures in line with the latest Government advice.
If you would prefer to delay your delivery, please notify us. We'll be happy to store your item until you can take delivery.
Q. What if my furniture needs assembling?
The only items of furniture needing assembly in the home are our dining tables and console tables. If you would prefer to do this yourself, they are relatively easy to put together, provided there are two people. We are very happy to talk you through what to do on the telephone.
Please revisit this page for more information, as we will provide updates as soon as we receive them.
Thank you for your patience. We are all working to keep everyone safe.